Terms & Conditions

Terms & conditions

Thank you for visiting our website. Greenonion.co.za and its subsidies (collectively referred to in this User Agreement as “we” or “Green Onion Technology”) provide services to you subject to the following conditions. Visiting our sites implies an acceptance of these conditions. Please read them carefully.

Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Green Onion Technology indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Green Onion Technology. Green Onion Technology reserves the right to make changes to this site and these terms and conditions at any time without prior notice to visitors and customers.

Memory

Stated memories of products such as cellphones ,smartphones and others, may differ to actual physical memory due to usage from the operating system or other reasons. 

Payments 
We accept VISA and Master card credit cards and instand EFT through Payfast, you can find out more about them at www.payfast.co.za , if you are paying by manual EFT, we will only be able to release the goods when the funds are secured, which usually takes between 1-3 working days. If payments are in cheque, please follow the instruction on payment page on whom to write the cheque to, and we will only be able to release the goods once funds are secured, which usually takes 7 working days.

Copyright and Trademark Notice 
This site is fully owned and operated by Green Onion Technology and other marks indicated on our site are registered trademarks of Green Onion Technology or others in South Africa,  and other countries. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property, trademarks, or trade dress of Green Onion Technology. All software used on the site is the sole property of Green Onion Technology or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purposes. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Green Onion Technology’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All other trademarks or service marks are property of their respective owners. The use of any Green Onion Technology trademark or service mark without Green Onion Technology’s express written consent is strictly prohibited.

Warranty
The customer hereby warrants that every instruction and all information given by him/herself is correct, accurate and complete.

Green Onion Technology will only warrant those products purchased from Green Onion Technology, proof of purchase will be required.

All computer hardware carries a one year manufacturer’s warranty, unless specifically stated otherwise on this website.

Products that are found to be defective by either Green Onion Technology, or one of its representatives, and found to be defective after 6 (six) months of the customer receiving it will be eligible for either a repair or a replacement.

Damages made by accessories are not eligible for repair under warranty, warranty does not cover any accessories, battery, or charger.

Green Onion Technology makes no representations, nor gives any warranties of any nature as to the availability of any communications network or systems of any third party on whom the customer or Green Onion Technology rely to provide any of the services.

Warranty does not apply to either defects resulting from wear and tear, physical damage, where the customer, or anyone unauthorised by Green Onion Technology, has altered, damaged or removed the warranty seal(s) and/or screws, or hardware and/or software that is not compatible with the customer’s existing system or operating system.

The customer hereby acknowledges that no additional warranties to the ones already mentioned in these terms of usage will be given by Green Onion Technology for items purchased on this website, unless specifically stated on this website.

The parties agree that Green Onion Technology shall have no liability in respect of any injury, loss or damage (direct, indirect or consequential) arising out of the use of, or inability to use, the goods and whether or not occasioned by Green Onion Technology’s negligence (gross or otherwise) or any act or omission on its part. Without limiting the aforegoing Green Onion Technology does not warrant that the goods will be fit for the purposes for which they are to be used by the dealer (notwithstanding that the use to which the dealer intends to put the goods is known to Green Onion Technology). For the purposes hereof, any reference to Green Onion Technology shall include its servants, agents, contractors or any other person for whose acts or omissions Green Onion Technology may be liable in law (the agreement between Green Onion Technology and the dealer as contemplated in this clause is for the benefit of Green Onion Technology’s servants, agents or any other persons for whom Green Onion Technology is liable for in law);

 

Green Onion Technology shall be relieved of all obligations in terms of this clause 13, if:

 

.1. repairs or modifications have been made by persons other than Green Onion Technology, unless such repairs or modifications are made with the prior written consent of Green Onion Technology;

 

.2. any goods are operated with any accessory, equipment or part not specifically supplied or approved in writing by Green Onion Technology;

 

.3. the goods shall not have been operated or maintained in accordance with Green Onion Technology’s instruction, or under normal use, or the goods shall not have been properly installed.

 

.6. If repairs or replacements are effected by Green Onion Technology, only the parts actually worked on and not the complete goods shall be subject to a new guarantee, if any, hereunder;

 

.7. The dealer who acquires goods for the purpose of on-selling those goods, whether that dealer is permitted to do so or not (and nothing herein contained shall be deemed to allow the dealer to on-sell goods acquired from Green Onion Technology whilst ownership vests in Green Onion Technology), shall not advertise or issue or in any other way give or make any warranties, guarantees or representations as to the goods in any form whatsoever or offer to do so, which could result in liability being imposed upon Green Onion Technology;

 

.8. The above warranties are subject to the following conditions:

 

.8.1. Green Onion Technology shall be under no liability to the dealer until the dealer has paid the full amount due to Green Onion Technology in respect of the goods concerned;

 

.8.2. Green Onion Technology shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow Green Onion Technology instructions (whether oral or in writing), improper use outside Green Onion Technology’s specifications, damage to the goods caused by improper maintenance, service or repair by untrained personnel or technicians, and unauthorized alterations or modifications of the goods;

 

.8.3. Green Onion Technology shall be under no liability in respect of parts, materials or equipment which are accepted in the industry to have a limited life expectancy or parts, materials or equipment, which need to be replaced at specified and published service intervals (“consumable parts”);

 

.8.4. Green Onion Technology shall be under no liability in the event that

spare parts and consumable parts other than those recommended for use by Green Onion Technology are fitted, attached or used on the goods.

 

.9. Notwithstanding anything to the contrary in this agreement, Green Onion Technology shall not be liable to the dealer by reason of any representation or implied warranty, condition or other term or any duty at common law, or under the express terms of this agreement, for any consequential loss or damage (whether for loss or profit or otherwise and whether occasioned by the negligence of Green Onion Technology or its employees or agents or otherwise) arising out of or in connection with any act or omission of Green Onion Technology relating to the supply of the goods, their resale by the dealer or use by any third party.

 

RISK

The risk of damage to or destruction of any relevant goods passes to the dealer on delivery thereof by Green Onion Technology to the dealer or on collection thereof by the dealer from Green Onion Technology.

Availability

Unfortunately due to certain reasons, we do not stock any Samsung, Google, LG, Asus, and other international branded products on site, please place order and confirm with us with availability of product first before making any PAYMENTS, please do not make any PAYMENTS until we have confirmed availability.

It will take 1-3 working days for us to receive the order, and another 1-3 working days to arrive at destination.

This only applies to Samsung, LG, ASUS, Google products.

 

Returns
The customer in entitled to a seven (7) calendar days to request an exchange or refund.

The first day commences when the customer takes receipt of the goods.

The 7 days  period allows for the customer to cancel his/her purchase, and obtain a full refund (excluding delivery) within seven (7) calendar days.

Products that are being returned must be unopened/un-sealed. 

The cost of returning the product, during the cooling off period, will be at the customer’s expense. Products that are damaged in transit will not be credited or refunded and Green Onion
Technology will not be liable for the damages.
Customers that wish to return a product after the 7  days period but within ten (10) calendar days after date of receipt of good(s) will be subject to a twenty (20) percent (%) handling and restocking fee. Products that are returned with missing items (such as manuals, warranty cards, accessories and other materials belong to that item) will not be credited/ refunded. 

Products that are found to be defective within six (6) months can be returned to Green Onion Technology at Green Onion Technology’s expense.

Products that are found to be defective after six (6) months can be returned to Green Onion Technology at the customer’s expense.

Should Green Onion Technology have supplied the incorrect product, Green Onion Technology must be notified within 24 hours of receiving the product. Green Onion Technology will then exchange the incorrect product for the correct product. Should the correct product not be found within seven (7) days, Green Onion Technology will refund the full purchase price.
Should the customer not be fully satisfied that his/her product is in mint condition, the customer has the right to return the product within 1 day of receipt for a replacement or a refund on the purchase price.

Stock Availability
Should Green Onion Technology be out of stock when order is placed, you accept that there may be delays in delivery and this does not entitle you to cancel the order unless an agreement in writing states that the delay is unreasonable.

Sales Taxes
All price listed are currently exclusive of VAT, we are still waiting for our new VAT number to be approved.
Please contact us if you MUST have a taxed VAT invoice.

Delivery & Insurance Costs
The cost of delivery within the borders of South Africa is determined as follows: 

Delivery charges are calculated according to weight, and may vary according to season and courier.
Green Onion Technology will calculate the delivery charge applicable to the order in question and stipulate the exact charge during the ordering process. Once the customer has confirmed his/her order with delivery, he/she will be liable for the delivery charges.
Free delivery within Johannesburg is approximately 1-3 working days, outside Johannesburg it will take approximately around 3-14 working days.

The insurance charge is determined as followed:

Standard delivery does not include insurance.

The insurance charge for orders being delivered by the South African Postal Service (hereby referred to as SAPO), is calculated at three percent (3%) of the customer’s order total. The excess payable is at the sole responsibility of the customer.
The insurance charge for orders being delivered by Green Onion Technology’s courier companies (hereby referred to as Green Onion Technology’s couriers), is calculated at two point five percent (2.5%) of the customer’s order total.
The excess payable is at the sole responsibility of the customer. 

Typographical Errors
Green Onion Technology attempts to be as accurate as possible. However, Green Onion Technology does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Green Onion Technology itself is not as described, your sole remedy is to return it in unused condition.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, Green Onion Technology shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Green Onion Technology shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your payment made. If your have already made the payment for the purchase and your order is canceled, Green Onion Technology shall immediately issue a full refund or a credit to you.

Disclaimer
Green Onion Technology will not be held responsible for any loss, damage, liability, personal injury (both physically and mentally) or expensive of any nature whatsoever which is done to either the customer or a third party as a result of any one of following:

The use of and reliance on any information provide on this website.

Any emails received from this website or any employee of Green Onion Technology.

Support from this website or from any employee of Green Onion Technology.

Any virus, spyware, malware or malicious activity that may affect the customer’s computer or other personal property as a result from viewing this website.

The use of information or data that is available on this website.

Failure, delay or unavailability of this website and/or services required via Green Onion Technology for whatever reason.

The supply, or failure or delay in supply, for any service offered by this website or any employee of Green Onion Technology.

Disputs 
In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, and not resolved through contacting the members of Green Onion Technology, then such a dispute will be settled by mediation.

Green Onion Technology reserves the right to appoint a mediator of its choosing.

The customer will be liable for all fees resulting from a dispute.